Tommy’s migrated to The Raiser’s Edge and needed to keep confidential Helpline call data separate from fundraising data while at the same time using The Raiser’s Edge to track the names and addresses of callers to process their information requests. David Zeidman designed and implemented a new Helpline product that was not only a standalone application connecting to constituents and actions in The Raiser’s Edge but also a screen from the constituent record in order to view call information. David’s solution was sophisticated yet easy to use and since it integrated so well it felt like just another part of The Raiser’s Edge.
