Following the completion of a two year database migration and business process alignment project we were faced with significant clean-up tasks and clunky work-arounds to support business processes not facilitated by standard system functionality. David Zeidman joined the Help the Aged Central Database team, eight weeks post-launch on recommendation from Blackbaud’s technical division in the US.Since his arrival David has accelerated clean-up activity using his software and programming skills, developing a number of plug-in utilities to automate many of our key work-arounds and improve data processing efficiency, including a new import utility that checks for HtA’s own business rules.